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Help & FAQs
Find answers, guidance, and support all in one place. Our Help Center is designed to make your experience seamless—explore FAQs, tips, and resources anytime.
1- Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
2- How long will it take to receive my order?
Shipping times vary based on destination, product availability and shipping service. Standard free shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Overnight and same day options are available for eligible locations as well.
3- What is your return policy?
You may initiate a return within 30 days.
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Ordering
1- Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
2- How do I know if my order is confirmed?
Once you complete your purchase on the website, you should be redirected to an order confirmation page. This page will often display your order number and the details of your order.
3- Can I change my billing address after placing my order?
If you realize that you need to change your billing address, the first step is to contact us as soon as possible. Provide them with your order number and the correct billing address.
Products
1- Do you offer gift cards?
Give the gift of choice with our versatile gift cards! Whether it’s for a birthday, holiday, or just because, our gift cards are the ideal present for your loved ones. Available in various denominations, our gift cards can be used both online and in-store, making shopping convenient and enjoyable.
2- Where can I find information on sustainability?
At Applerok, we believe in creating a positive impact on the planet and its people. Our commitment to sustainability is at the core of everything we do, from the materials we choose to our manufacturing processes and beyond.
STILL NEED HELP?
Get in touch
If you have any questions, need assistance, or want to learn more about our products and services, please reach out to us anytime. We’re here to help 24/7, and our comprehensive Help Center is always available with answers, guides, and resources to support you whenever you need it.