Who We Are & Contact Information

Company: Applerok Incorporate (trade name: Applerok)

Information We Collect

We collect personal information that you provide to us, information we obtain automatically when you use our services, and information from third parties. For our e-commerce operations, the categories of personal information we collect include but are not limited to:

• Identity & contact data: first and last name, email address, phone number.
• Payment information: payment card details and other payment account information as required to process orders. (Note: full card numbers are not stored by us when we use third-party payment processors.)
• Addresses: shipping address and billing address.
• Order & transaction data: order history, returns, refunds, payment verification information (which may be collected or used when applicable based on account history, fraud risk, or payment method).
• Device & usage data: IP address, browser type, device identifiers, and browsing behavior.

How We Collect Information

We collect information in the following ways:

• Directly from you: when you place an order, create an account, sign up for communications, or otherwise interact with us.
• Automatically: via cookies, web beacons, server logs, and analytics tools when you visit or interact with our website.
• From third parties: such as social login providers, payment processors, shipping carriers, and other service providers who assist with our operations.

How We Use Information

We use the information we collect for the following common purposes connected to our e-commerce business:

• Fulfilling and shipping orders.
• Processing payments and performing payment verification where applicable.
• Providing customer support and handling returns or exchanges.
• Preventing, detecting, and investigating fraud, abuse, or other wrongdoing.
• Sending marketing communications (where you have provided consent, or as otherwise permitted by law).
• Performing analytics and improving our site, products, and services.
• Complying with legal obligations and enforcing our rights (including collection of unpaid amounts as described below).

How and Why We Share Data

We share personal information with service providers and partners that perform services on our behalf or assist us in operating our business. Recipients may include:

• Payment processors (for example: Stripe, PayPal) to process payments.
• Shipping carriers (for example: UPS, USPS, FedEx, DHL for international customers) to deliver orders.
• Marketing platforms and email service providers to send promotional and transactional messages.
• Web hosting and analytics providers to operate and improve our site.
• Fraud-prevention services to evaluate and mitigate risk.
• Collection agencies: We may share information with collection agencies solely for the purpose of recovering unpaid debts related to orders, fees, or unreturned equipment. Any such sharing is limited to information reasonably necessary to effect collection.

Payment Verification & Collections

When necessary and consistent with applicable law, we may perform payment verification procedures (which may include reviewing account history, contacting payment providers, or using fraud-detection services). If any amount owed to us is not paid, we reserve the right to charge the payment method on file and/or pursue collection efforts. You agree that we may disclose personal information to collection agencies or legal counsel to recover unpaid debts, and you may be responsible for reasonable costs of collection to the extent permitted by law.

Cookies & Tracking Technologies

We use cookies and similar technologies to provide, analyze, and improve our services. These technologies include:

• Essential/necessary cookies: required for basic site functionality (e.g., shopping cart).
• Analytics cookies: used to understand site usage and performance.
• Advertising cookies: used to deliver and measure ads and marketing.

To opt out of email or text marketing, click the UNSUBSCRIBE link in any marketing message we send, or email legal@applerokdt.com with the subject line "I would like to opt out". Note that opting out of marketing communications does not prevent transactional or service messages related to orders, payments, or account activity.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Where applicable, we retain customer information for marketing and communication purposes for a period of six (6) years from the date of collection or the last relevant transaction, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data and the legal basis for processing.

Security Measures

We implement administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, and destruction. Examples include access controls, monitoring, and encryption in transit.

We use industry-standard security measures for payments: our online payment options are provided through PCI DSS-compliant payment processors and we use encrypted connections (TLS/SSL) to protect data transmitted to and from our site. While we take reasonable steps to secure information, no system can be guaranteed to be completely secure; we cannot promise or guarantee absolute security of information.

Customer Rights

Your rights depend on your jurisdiction. The following are common examples of rights that may be available to you:

• Access: Request a copy of personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to legal exceptions.
• Restrict or object: In some cases, restrict or object to certain processing activities.
• Data portability: Request a copy of your data in a commonly used format.
• Opt-out: For residents of jurisdictions with applicable privacy laws (e.g., CCPA/CPRA in California), you may have the right to opt out of the sale or sharing of personal information and to submit requests to know, delete, or correct your personal information.

If you are located in the European Economic Area (EEA) or the UK, GDPR may provide additional rights (including the right to withdraw consent). To exercise any rights, or to submit a privacy request, contact us at legal@applerokdt.com. We may need to verify your identity before responding to certain requests.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at legal@applerokdt.com and we will take steps to delete the information as required by law. (If your site must comply with a higher age threshold in your jurisdiction—for example, 16—update this section accordingly.)

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective date" at the top and, where appropriate, provide additional notice (for example, via email or a notice on our website). We encourage you to review this policy periodically for any changes.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Note: This Privacy Policy does not create contractual rights beyond those expressly stated in any separate terms and conditions you may agree to when purchasing products or services from Applerok.